Privacy Policy

Zula provides mobile apps, websites, chef tools, order management, messaging, payments, notifications, and related support services. This Privacy Policy explains how we handle personal information when you use those services.

This policy applies to customers, chefs, partners, administrators, and visitors to our public website. Some features may have additional notices inside the app when they collect information for a specific purpose.

Account and profile information: name, username, email address, phone number, profile photo, role, verification status, and saved preferences.

Ordering information: selected services, menu items, delivery or pickup details, notes, allergies, dietary preferences, budget, order history, payment status, refunds, and support records.

Chef and partner information: business profile, service listings, availability, payout details, compliance or verification documents, ratings, and customer communications.

Device and app information: device type, app version, IP address, crash logs, diagnostics, notification tokens, approximate location signals, and usage events such as screen views and feature interactions.

Communications: in-app messages, support requests, feedback, reviews, reports, and other content you submit or exchange through the services.

Provide and operate the service, including account login, onboarding, chef discovery, order creation, payment processing, delivery coordination, notifications, chat, support, and fraud prevention.

Personalize the experience by showing relevant chefs, meals, Flash Drops, subscriptions, saved preferences, and order recommendations.

Protect users, chefs, and the platform by monitoring for abuse, suspicious payments, account compromise, policy violations, and safety issues.

Improve product quality by analyzing aggregate performance, app stability, support trends, and feature usage.

Comply with legal, tax, accounting, security, dispute resolution, and regulatory requirements.

With chefs and service providers: we share the order details they need to prepare, fulfill, update, or discuss your order. This can include your name, delivery location, order notes, allergies, dietary preferences, and contact details where necessary.

With payment and finance providers: we share information required to process payments, refunds, wallet transactions, payouts, fraud checks, and financial records.

With infrastructure and support vendors: we use providers for hosting, notifications, analytics, crash reporting, customer support, communications, and security operations.

For legal and safety reasons: we may disclose information when required by law, to enforce our terms, protect rights and safety, investigate fraud or abuse, or respond to valid legal requests.

Business transfers: if we merge, acquire, reorganize, finance, or sell part of our business, relevant information may be transferred subject to appropriate safeguards.

Location information is used to help you set delivery addresses, discover nearby chefs or deals, and support delivery-related features. You can manage location permissions in your device settings.

Push notifications are used for order updates, messages, Flash Drops, account alerts, and reminders. You can control notification permissions in your device settings or app preferences where available.

Camera, photo, and media permissions are used only when you choose to upload profile images, service media, verification documents, or other content.

We keep personal information for as long as needed to provide the services, maintain accurate order and financial records, resolve disputes, enforce agreements, and comply with legal obligations.

Some information may remain in backups or logs for a limited period after deletion. Financial records, order history, fraud records, and legal records may be retained longer where required or reasonably necessary.

We use administrative, technical, and organizational safeguards designed to protect personal information. These include access controls, encrypted transport where appropriate, monitoring, and restricted administrative access.

No system can be guaranteed completely secure. You are responsible for protecting your login credentials, using accurate account information, and notifying us if you suspect unauthorized access.

You may update account details, saved addresses, payment preferences, and profile information in the app where those controls are available.

You may request access, correction, deletion, restriction, export, or account closure by contacting support. We may need to verify your identity before completing a request.

Some requests may be limited where we must retain information for security, legal, financial, dispute, fraud-prevention, or operational reasons.

Zula is not intended for children. Users must meet the minimum age required by our Terms of Service and applicable law. If we learn that a child provided personal information without appropriate consent, we will take reasonable steps to delete it.

We may update this Privacy Policy as our services, legal requirements, or business practices change. When changes are material, we will provide notice through the website, app, email, or another appropriate channel.

For privacy questions or requests, contact us through the support channel in the app or by using the contact form on this website. Include enough detail for us to identify your account and respond effectively.